Frequently Asked Questions by Staff:
Your questions are important to the technology team. For your convenience, we have posted the most frequently asked questions. If you still have a question after searching the FAQ, please call us at 790-2851 or submit your question to helpdesk@danbury.k12.ct.us
Who do I Contact if I want to purchase technology equipment?
All technology purchase requests must be discussed with the level Technology Leader, who will then bring the discussion to the Tech Team.
Who do I contact if I have a computer problem?
Go the to Help? site.
What is the procedure for purchasing and installing software?
All software must be tested on the network before it can be purchased. If you have software you wish to purchase for the school, you must complete the software purchase form and submit it to the Tech Leader. All technology equipment purchased must include the cost of the software too. See guidelines.
I want to install software but who do I ask if it will work on my computer?
Only software which is owned and/or licensed to the Danbury School System may be installed on school computers. Personally owned software may not be installed. Only Technology Systems Staff and/or Technology Leaders and media staff are permitted to install software on school owned computers. See guidelines.
Where do I get my toner and ink cartridges?
Many toner and ink supplies are stocked at the Central Office and can be sent out to the requesting person the same day the request is made. In some cases the ink or toner may need to be ordered creating a wait of 2-5 working days. The information can be e-mailed directly to gomezn@danbury.k12.ct.us /calling 790-2851.
Include the following information when sending your request:
Your name, school, printer manufacturer, printer model, part # of toner cartridge. (example: Mary Smith, DHS, HP6200, #44567)
Where can I learn to use computer programs?
Contact your Tech Leader for assistance and for available professional development workshops.
My printer does not work, what should I do?
- Make sure your cable is connected snugly from the computer to the drop on the wall.
- Check your printer settings by clicking on File, then Print. When the print box pops up, check to be sure the Name of Printer matches the printer you are trying to print to.
- Try unplugging the printer, then replug printer and restart your computer.
Can a personal computer be plugged into the network at school?
Unfortunately, we can not grant this request due to the frequent occurance of viruses. We do not have the support systems and staff in place to provide this service. Only school owned, installed and supported hardware and software are permitted to access the network.
Can I bring my personal computer equipment to school ?
You are welcome to bring your own equipment to school, but you cannot connect it to the district network for printing or Internet services. The school district is not responsible for the security of your personal equipment.
Can my department have their own web site?
Every teacher and department is encouraged to develop their own web site. Contact your Tech Leader for more information.
How do I update my web site?
Currently, you must contact the "web master" for your school to update your site. However, plans are in place for teachers to update their own sites when the new servers are installed.
If I have Star_Student questions who do I call?
You can print the directions for Star_Student from this website. Get Directions
Can I try to troubleshoot my computer problem before emailing the helpdesk?
You are encouraged to try the basic troubleshooting steps prior to asking for help. See Help?
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